Overview
SolarWinds Web Help Desk contains a deserialization of untrusted data vulnerability that could allow for remote code execution.
https://www.solarwinds.com/trust-center/security-advisories/cve-2024-28986; https://nvd.nist.gov/vuln/detail/CVE-2024-28986
Key Details
| Property | Value |
|---|---|
| CVE ID | CVE-2024-28986 |
| Vendor / Product | SolarWinds — Web Help Desk |
| NVD Published | 2024-08-13 |
| NVD Last Modified | 2025-10-27 |
| CVSS 3.1 Score | 9.8 |
| CVSS 3.1 Vector | CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H |
| Severity | CRITICAL |
| CWE | CWE-502 |
| CISA KEV Added | 2024-08-15 |
| CISA KEV Deadline | 2024-09-05 |
| Known Ransomware Use | No |
CVSS 3.1 Breakdown
Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High
Required Action
CISA BOD 22-01 Deadline: 2024-09-05.
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Timeline
| Date | Event |
|---|---|
| 2024-08-15 | Added to CISA Known Exploited Vulnerabilities catalog |
| 2024-09-05 | CISA BOD 22-01 remediation deadline |
References
| Resource | Type |
|---|---|
| NVD — CVE-2024-28986 | Vulnerability Database |
| CISA KEV Catalog Entry | US Government |